KHASEEB ALMADINA FOR Dates

Khaseeb Al Madinah Online Store Terms and Conditions

Khaseeb Al Madina Store provides these Terms and Conditions to inform you of the site's policy and legal practices

https://www.khaseeb.sa

, Please read the terms and conditions carefully before using this website.

Your use of this website signifies your agreement to be bound by these terms and conditions.

We shop from the fertile city owned by the city Khasib Foundation Dates in Medina under Commercial Registration No. 4650222889 issued by the Ministry of Commerce in the Kingdom of Saudi Arabia.

The Corporation operates private palm farms that produce several types of luxurious dates of high quality and sell them to the consumer.

Property rights

- It is not permissible to copy, modify, publish, broadcast, distribute, sell or transmit any material on this site, whether in whole or in part, without express and prior written permission. However, the contents of this site may be downloaded, printed or copied for personal use only. your commercial.

- No unauthorized use of this website may result in a violation of copyright laws, trademark laws, the laws of privacy and publicity, and the basic rules and laws of communications.

Use of the online store

This store is subject to the laws in force in the Kingdom of Saudi Arabia.

You may use this Website only in accordance with these Terms and Conditions in any event, and for lawful and proper purposes, which include compliance with all laws, regulations and codes of practice in force within the Kingdom of Saudi Arabia or any other jurisdiction from which you are connected to this Website. In addition to not sending spam emails to anyone, and not uploading or attaching files that contain viruses, invalid files, or similar malware that destroys someone else's computer operating system.

Evacuation responsibilaty

You bear the legal responsibility in the event of publishing or distributing materials, links, information or opinions that incite violence and sectarianism, do not respect religions, offend national symbols and constants, or violate laws.

Commitment

You agree to indemnify us for damages and keep us insured from and against all costs, claims, demands, liabilities, expenses, damages or losses (including, without limitation, consequential losses, loss of profits, loss of reputation, and all interest, penalties, legal and other professional costs and expenses) that arise for or in connection with your breach of these Terms and Conditions.

Linking to other websites

Our site may provide links to third-party websites for your convenience, and by using these links you will leave our site, and we are not responsible for those sites or their legal practices, and we do not represent them. These terms and conditions do not apply to other websites, and we invite you to review the terms and the terms and conditions of any other website before entering the website itself.

Severability of terms and conditions

If any provision (or part thereof) of these Terms and Conditions is held to be unlawful, void or for any other reason unenforceable, then that provision shall be deemed to be a provision severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Notification of changes

We reserve the right to change the terms and conditions of our site at any time and without prior notice, and your continued access to the site or continued use after these changes means your acceptance of the terms and conditions after being modified, and it is your responsibility to review the terms and conditions regularly.

Exchange and Return Policy

In order to ensure the confidence and satisfaction of our customers and to provide a distinctive experience in e-shopping through the Khasib Al-Madina store, we would like to note that no product is shipped from us to any customer except after ensuring its high quality and packaging well before shipment in order to ensure that the product is free from manufacturing defects .

In the event of any manufacturing defect, Khasib Al-Madina store customers are entitled to replace / return the product that contains a manufacturing defect, without shipping charges, if it conforms to the conditions, within 3 days only from the date of receiving the order. It is also not possible to exchange/return any items that are damaged or damaged after receiving them.

This is according to the following conditions:

- The presence of a manufacturer defect or damaged product.

Attach the original invoice.

The product must be in its original condition, unopened and unused.

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Shipping our products

- We provide delivery service through several shipping companies to all cities and governorates of the Kingdom of Saudi Arabia, which are covered by the listed shipping companies.

- We also provide international delivery service through shipping companies that operate internationally. We are not responsible for the delay of receipt in other countries.

- We also inform you that if the delivery address is out of range, we will have to ask our valued customers to receive the order from the nearest branch of the shipping company.

Do I have to pay an additional fee for the delivery service?

Free delivery on all orders if the purchase amount is 1200 riyals and above for shipments within Saudi Arabia.

How long does it take for my order to reach me?

It depends on the shipping company's policies.

How can I track the status of my order?

When your order has been shipped, we will send the shipment details to your email. This message contains the waybill number which consists of a string of several numbers eg "3992789952" You can use this number to track the status of your shipment via the shipping company's website.

I have not received the order yet, and the period has exceeded the specified delivery period, what to do?

Email us at

[email protected]

Or contact via WhatsApp at 00966504761111.

What should I do if the product I received is damaged or defective?

The Khaseeb Al Madina store team pays great attention to packaging the products and ensuring their safety before shipping them, but if the product reaches you in a damaged condition, please inform us of this immediately via a contact form or email us at [email protected] or contact via WhatsApp at the number 00966504761111.

How can I change the delivery address?

You can fill out a contact us form to tell us your correct address,

or email us at

[email protected]

Or contact via WhatsApp at 00966504761111.

How can I schedule a delivery date?

The shipping company's team will contact you by phone to schedule a delivery time. If no communication is received from the shipping company, please contact them as soon as possible. Also, do not hesitate to contact the customer service team via our e-mail: [email protected]

Or contact via WhatsApp at 00966504761111

Our team will assist you as soon as possible!